FAQs Ram's Pointe


What is included in the rent?

High-speed internet, water, sewer, pest control, trash service and on-site maintenance are included. Residents are required to set up electricity and gas prior to move in and maintain it through their lease term.

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What does the Conservation Fee cover?

The Conservation Fee is a small recurring monthly charge that helps ensure all appliances and certain utilities are running as efficiently as possible to keep the monthly cost at a minimum.  This also ensures the property can address energy efficiency improvements over time as well as important conservation efforts.  This also includes battery replacements for specific systems in apartment units, LED lightbulbs for apartments and common areas and scheduled AC filter replacements.

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Is the community pet friendly?

Campus Crossings Ram's Pointe is pet friendly! There are some restrictions, so please contact the office for more detailed information on our pet policy, associated fees along with any other questions you may have.

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How close is the community to campus?

Campus Crossings Ram's Pointe is 1.5 miles away from the Colorado State University campus! There are two bus stops located right in front of our property that take you to campus for FREE!

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Is there parking available?

Yes, Campus Crossings Ram's Pointe offers parking for residents and their guests; however, we do not assign spaces. 

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When is rent due/How do I pay rent?

Rent is due on the 1st of every month; however there is a grace period until the 6th. On the 7th, rent is considered late and subject to a fine.

For your convenience, you can pay online via the property’s website (click on PAY RENT under the RESIDENTS section of our website) using a debit/credit card, set up an automatic withdrawal, or Echeck. We do not accept cash, physical checks or money orders.

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Do I sign my own lease or with roommates?

Each resident is only responsible for the rent on his/her bedroom – this is referred to as “by the bed” leasing rather than a “joint & several” lease. So, if one resident moves out, the remaining roommates are not responsible for that roommate's rent.

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What if my roommates don't get along or I have issues with my roommates?

Sometimes this happens. Roommate matching is not an exact science but we do offer options if you find yourself not getting along with your roommates. You may choose to schedule a roommate mediation or submit a Request to Transfer form to the Leasing Office (transfer fees may apply).  

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What if I have a maintenance issue or need in my apartment?

Non-emergency service requests (choose whichever option works best for you):

  • Submit a Service Request online using Resident Portal. (Click MAINTENANCE under RESIDENTS on the website to set up an account.) Follow the prompts to complete the service request.
  • Call the office and speak with a Campus Crossings Ram's Pointe team member or leave a message if your call is after the office is closed.

For emergency situations (water leaks, and toilet back-up's, AC or Heating issues during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire):

  • Call the leasing office. We have someone available 24/7.

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What furniture is provided and what is included in the kitchens?

We offer fully furnished apartments. A typical apartment includes a couch, love seat, coffee table, end table, entertainment stand, and dining table w/ chairs. Bedrooms are furnished with a full-sized bed, dresser, and a desk. Kitchens include a refrigerator, stove, dishwasher, disposal, microwave, and a full-sized washer & dryer.

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How do I receive mail and packages?

Mail - Resident mail is delivered by the US Postal Service to your assigned mailbox. At move-in, you will receive a mailbox key. When you move-out, if you want to have your mail forwarded, you will need to complete a Change of Address Form with the local US Post Office (the community office often has these handy).

Packages - Packages will be delivered to the Amazon Hub and can be retrieved 24/7 with your unique pickup code. If the lockers are full or if any oversized packages are delivered, they will be available for pickup in the office during business hours with proper ID.

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What do I need to bring to my apartment?

You should contact your roommates prior to moving-in to coordinate the common area furnishings and items such as; televisions, trash cans, plates, silverware, cups, pots & pans, etc. For your own bedroom and personal space, you will need to bring your bath and personal products as well as a shower curtain & hooks, bath mats, towels, linens, pillows, and anything else that will help you feel at home in your apartment!

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Is there insurance coverage in the event of a fire, theft or natural causes? Does my lease provide coverage for my belongings?

Residents or guest's personal property and vehicles are not insured under the apartment lease agreement. We require that all residents provide proof of insurance to our office. You can purchase a renter's insurance policy for a modest annual fee. Alternatively, your parents homeowners insurance may provide coverage for you at Ram's Pointe. Please contact the Leasing Office for more information about coverage requirements.

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